APA Style
Tjiptono, F.
(2012).
Service Management Mewujudkan Layanan Prima
(
Edisi 2)
.
Yogyakarta:
ANDI.
MLA Style
Tjiptono, Fandy.
"Service Management Mewujudkan Layanan Prima".
Edisi 2
Yogyakarta:
ANDI,
2012.
Text.